The Technology Practice
As specialist IT consultants, Comsure works across
a wide range of different infrastructure technologies,
platforms and applications. Our ability to refresh,
or integrate leading edge and legacy technologies
is second to none.
- Desktop & Server: Desktop
services undergo a continuous cycle of change requiring
consideration of software distribution techniques,
estate management, operating systems refresh and
hardware lifetimes all within a supply envelope
promising increased power for reduced cost. We
undertake refresh strategies, in-life service reviews,
business case development, managed desktop sourcing
and benchmarking on behalf of clients to address
these challenges.
- Mobile & Wireless: The
new generation of mobile data services is changing
the way we live and work. Remote access, teleworking
and increased use of mobile telephony all offer
business opportunities, while increasing the complexity
of the IT estate and introducing new potential
security risks. We have the skills and experience
to assess the business benefits of mobility and
to find the solutions/service providers to deliver
secure and effective solutions and to provide benchmark
and contract development services to ensure best
value.
- Mainframe & Midrange: Server
strategy is no longer simply a matter of deciding
whether to use mainframe, midrange or desktop platforms.
Distributed computing presents specific challenges
in relation to hardware/software platforms, migration,
storage, disaster recovery and systems management.
We have a strong track record in assisting clients
to make informed decisions as to which host technologies
best suit their strategic direction, how to procure
and manage the host environment and by providing
programme management skills during the implementation
phase.
- Storage: An
organisation’s data is one of its most important
assets. Given the increasingly regulated data retention
policies driven by legislation, robust and cost
effective storage solutions are a fundamental building
block of an information strategy. Our understanding
of the market direction and the ability to contextualise
technology choices from a business perspective
helps clients select an efficient technology and
commercial approach with appropriate service levels.
- Data Networks: Local
and wide area networks (LAN/WAN) are becoming increasingly
important in today’s geographically dispersed
organisations. Increasing applications requirements,
reliability, performance and the support for converged
voice & data services are common challenges.
We have a wide capability including being able
to assess current network performance, define service
specifications, formulating convergence strategies
and delivering best value through contract and
benchmark assignments.
- IT Security: Developing
technology leads business to depend increasingly
on their infrastructure. It also leads to increased
vulnerability. Wherever the threat comes from,
it is vital to understand and be able to minimise
risk. We undertake IT security audits and identify
best practice solutions for today’s complex
organisations.
- Convergence: As
the convergence of computers, communications and
compatibility is driving change, competition is
forcing the networking industry towards providing
integrated services. Effective communications depend
on interoperability—the need to speak the
same language. As this requirement is central to
advanced converged networks and applications, you
need someone who can translate third party offerings
and emerging technologies to speak the language
of your business. As a speaker at a recent conference
remarked: "Choose the next architecture for
convergence wisely, you will have it for most of
your career."
- Telephony & Contact
Centre: As the telephone handset
is the key link to the customer, reliable and
efficient telephony service is paramount. The
key issue in this area is the emergence of
IP telephony. Potential benefits of IP telephony
include flexible working, simpler manageability
and enhanced functionality. Within Contact
centres, intelligent call routing, interactive
voice response, computer telephony integration
and voice recording require full consideration
as a whole when considering any potential IP
based change. We have extensive experience
of providing accurate cost/risk/benefit analysis,
helping in the selection of suitable carrier
based solutions and technology assessments.
All solutions are positioned against the need
for a robust commercial model and effective
service quality.
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